sporcanm

This review is from: Sirius Sportster 5 Large Display Satellite Radio (Electronics) I’ve had this unit for about 30 days.

* The unit, when working, provides poor audio quality sounding less than CD quality as advertised, even when directly connected

* The unit does not remain on for more than 10-40 seconds at a time

* After a dozen or more phone calls with Sirius customer/warranty support, a replacement for a RE-MANUFACTURED unit is to be shipped

* The replacement unit is expected to take a whopping 7-10 days shipping

* I, the customer, must pay to ship the malfunctioning unit back to Sirius

All in all, I expect I’ve got bad luck with the unit and the replacement will likely work fine, however as I said, the sound quality is poor anyway, so I wish I never bought it in the first place, but there is a $75 cancellation fee and my girlfriend is accepting of the audio quality (when working) so she is going to use it once the replacement arrives.

I’m very dissatisfied with Sirius customer/warranty service. They should do better at making the customer happy and ship the unit faster because in the mean time, I still cannot listen to the radio that I’m paying for. Also, having the customer pay the shipping costs to return the broken unit is unprofessional and bad business policy.

Take your own chances with Sirius/XM. I’m guessing you won’t have the same problems I am having as broken units are probably not that frequent, but if you ever have to deal with customer service, expect to deal with uneducated, unhelpful, lazy-sounding people enforcing policies that are NOT designed to make the customer happy.